Customer Support

[richbate]

Hi there, once again.. another problem with customer support, i realy think some kind of training.. or even spelling/english lessons are in order for your CS team..

This is the transcript from just a min ago (I've changed the Customer support's name, but i will PM to admin if needed)

You are Now Connected...
Support: Hello and welcome to live chat
Support: How May I help you ?
Richard: Hi there, just a quick question.. is there any email address i can contact to get hold of the mangament team at all?
Richard: or someone with higher authoirty that i can make a complaint to
Support: Can you please let me know your exact problem
Richard: Its just the quaility of my server i've got a complaint about, since i've had it on april, i've counted the server going down atleast 42 times.. with a total downtime of 34 hours
Richard: dosnt realy match the 99.95% uptime garuntee dose it?
Support: So I can defian
tly help you
Support: May I have your domain name pls
Richard: www.online-market-design.co.uk
Support: Let me check
Richard: i would just like to have the email address for managment, i've gone through support team "Fixing" it or "checking" and "makeing sure it wont happen again" but it dose.. over and over again
Support: Well Richard, Your site is working fine at our end
Support: Index of /

Name Last modified Size Description

[DIR] Parent Directory 12-Jun-2007 22:17 -
[DIR] cgi-bin/ 10-Apr-2007 09:58 -

Apache/1.3.37 Server at www.online-market-design.co.uk Port 80
Richard: I know its working fine, i just want to have the email address of managament so i can put in my complain about my constant server downtime...
Support: Richard, Can you let me know name of anyone our operater, who has not helped
to you
Support: So I can take action of him
Support: You can drop a mail to our management team at support@webhosting.uk.com
Richard: Thankyou!
Richard: thats all i needed

They need to listern to the customer, i know im not that good with words..and i may not be the perfect speller.. but still im sure they should be able to understand what im going on right?

- Rich

[James]

Hello,

I apologize on behalf of the chat operator, please pm me his/her name so that I can have a word with him/her and make sure that such things won't repeat in future.

Though we provide support through our forum you can also open a ticket with the respective department through our helpdesk http://www.webhosting.uk.com/support.php to get instant solutions to your issues.