cPanel Password Changes

[new]

When Passwords are changed in cPanel do they take time to update or should they update immediately?

[James]

Once you change the cpanel password it doesn't take any time to update. It is updated immediately.

[new]

Thats what I thought James, but when I change passwords in Domain cPanel I find that only the old password lets me log in again?
However, if I change them in WHM cPanel they all update immediately.

[Administrator]

Originally Posted by new

Thats what I thought James, but when I change passwords in Domain cPanel I find that only the old password lets me log in again?
However, if I change them in WHM cPanel they all update immediately.

not sure how this is possible but if you can open a ticket for our support team then we can take a look into this problem and sort it out. If you have no problem in disclosing your domain name over here then I can look into it.

[new]

Thanks Administrator, I think I may be a bit confused here.

(1) Does changing the Password in cPanel also change the password used for remote ftp login?

(2) Yesterday when I changed the cPanel login it told me it had changed, but when I logged into cPanel again I had to use the old password.

(3) Today I tried again and both the old and new passwords allow me to login to cPanel.

(4) If I change passwords using WHM all passwords change correctly.

[new]

Just an update, Live Chat operator found that she could also login using both the old and new cPanel passwords so I have opened a ticket.

[Administrator]

You can login in your client account with root password, reseller password and client password.

Your old password would be same as that of the reseller account password.

[bingo]

I think root access is given by the host in the hosting plans themselves.

[Administrator]

Originally Posted by bingo

I think root access is given by the host in the hosting plans themselves.

please elaborate.

[Cassie]

tantawey - Your posts have to be QUALITY posts. Just saying "thank you for post" to every topic is NOT Quality.
James - I hope they will not be getting a free domain for this type of thing - it is very annoying.

[James]

I've banned tantawey permanently for his/her stupid posts.