Website Hosting Downtime

[Mark]

If there is downtime, and the customer ask to compensate them.
What can one do? Can I ask hosting company to pay for it?
Thanks in advance.

[paul]

What percentage of down time? if it is 1% downtime I dont think any hosting company is going to compensate you, BTW I hope you could have checked the TOS of a hosting company prior to sign up. If you sign up with reputed and reliable hosting company I dont think you shall experience continuous down time as they make sure about this to provide their customer 99% uptime by any means.

[Neoki]

The policy is 99.99% uptime. Which equals to around a couple of days throughout the year i think. I have had one run in and they gave me a month for free.

[Peter]

If they have assured you guaranteed 99% uptime but the downtime was much more than 1%, then may be you can ask them for compensation. Usually the best thing you can do to avoid these hassles is read the host's TOS carefully at the time of sign up.