Tech support

DrTeeth · #1 (**permalink**) 14-08-11, 10:17 AM

The quality of tech support has dropped to a very low level. Ignoring for the moment the poor live chat issues on another thread, there are things in common with my recent experiences.

1) It is as if tech support has moved off-shore and English is waaay from being spoken well.

2) I detail a recurring problem and the steps taken to fix it and provide links and details. I get a reply asking what I did to fix the problem and they will fix it. I can fix the problem, I just want them to stop it occurring. The answers to ALL the techs questions were in the OP. The problem is a blank page displaying instead of the login/registration page on my phpBB forum at 4-uk-gdps • Index page. The fix takes less than a minute.

3) This happens on live chat too.

This is typical of my recent experiences with tech support and the standard has dropped from being the jewel in Web Hosting UK's crown to an unmitigated disaster. Tech support used to be so good I almost enjoyed having problems.

DrT

**Ross** · #2 (**permalink**) 14-08-11, 11:11 AM

I have located the ticket and checked the url which you have provided in that ticket. I am able see the login page of the phpbb forum. I have checked the same url on different browsers and on different machines and found the login page each time. Max T has replied the ticket, please check the reply. If you get a blank page or any error again, please do not try to fix the error yourself. You can ask our techs to look into it and get a permanent solution on it.

DrTeeth · #3 (**permalink**) 14-08-11, 12:00 PM

The problem is that tech support is so bad, it is easier to fix myself. With things being as bad as they are it would be MUCH easier to move to another web space provider.

I have already tried to get support to fix the problem, a waste of nearly 2 hours of my life on the glacial live chat. It was whilst I was waiting that I managed to find the fix myself - and it was not easy to find either; had to go through 10 solutions until I found one that worked...all whilst waiting for the live chat operative.

I have looked at Max' latest answer. I have had to fix the problem twice so far so sometning must be going on.

DrT

**Ross** · #4 (**permalink**) 14-08-11, 12:32 PM

I apologize for the inconvenience that you faced. When Max T and I checked the url, we were getting the login page of the forum. If you face the same issue again, you can contact our admins.