Customer Information

[IanJ0208]

Hi all

Following the recent hacking debacle (hopefully the dust is slowly settling) I would like to suggest, should that happen again in the future, Webhosting inform account holders that there's a possibility that their websites have been compromised.

The people I have created sites for see me as some sort of guru. It's not true, of course. But, to someone who is only slightly more computer-savvy than a pair of carpet slippers, I probably appear as some sort of genius. I am more than capable of making myself look an idiot, I don't need my 'clients' to do it for me by them having to tell me that their site has gone belly-up, again.

To me, it is no big deal that someone has got in and hacked or a piece of hardware has just vanished in a cloud of smoke. I've been in computers, hardware and software, over thirty years. I know that I'm never going to write the perfect program and I'm never going to own the perfect machine, so for something to go wrong, is normal. But, *please* let us know when it does. We can then do something (a) before our 'clients' wonder why we are not sitting here monitoring their site 24/7 (b) costs us money by potential customers not being able to find us or our 'clients'.

It's trivial to set up a mailing list and you don't really have to put a stamp on an email, so it's free.

My $0.02.

Cheers

Ian

[sysadmin]

Originally Posted by IanJ0208

Hi all

Following the recent hacking debacle (hopefully the dust is slowly settling) I would like to suggest, should that happen again in the future, Webhosting inform account holders that there's a possibility that their websites have been compromised.

The people I have created sites for see me as some sort of guru. It's not true, of course. But, to someone who is only slightly more computer-savvy than a pair of carpet slippers, I probably appear as some sort of genius. I am more than capable of making myself look an idiot, I don't need my 'clients' to do it for me by them having to tell me that their site has gone belly-up, again.

To me, it is no big deal that someone has got in and hacked or a piece of hardware has just vanished in a cloud of smoke. I've been in computers, hardware and software, over thirty years. I know that I'm never going to write the perfect program and I'm never going to own the perfect machine, so for something to go wrong, is normal. But, *please* let us know when it does. We can then do something (a) before our 'clients' wonder why we are not sitting here monitoring their site 24/7 (b) costs us money by potential customers not being able to find us or our 'clients'.

It's trivial to set up a mailing list and you don't really have to put a stamp on an email, so it's free.

My $0.02.

Cheers

Ian

Hi Ian,

Thank you for your valuable feedback & suggestions, they'd definitely be considered & we've come up with ideas reflecting & covering up all the points mentioned by you..

We've setup a customer mailing list as well as a status update site which will display any such failure or problem related to our services.

Thank you once again for the time you've devoted in writing this & that too for the betterment of our services..