Should I add Live chat feature for my website ?

CARLSON · #1 (**permalink**) 08-05-11, 08:34 AM

I am looking forward to start a e-commerce website and I want my to help my clients while placing the order or assist them if they have any doubt on any product. So shall I add Live chat feature on my website for this ? Can you please let me know your suggestions.

**Ross** · #2 (**permalink**) 08-05-11, 11:48 AM

Adding a Live chat feature will definitely help your website. There are many users who need help while understanding any product or while placing the order. If you just have a email support, you might loose a sale because the customer might be ready to place the order from your website and might go just due to your late reply. There are many competitors who have a Live chat support also and if the user finds them he will surely order the product from them. If you are having a Live chat the user has a option to clear his queries within a few seconds.

**Rachael** · #3 (**permalink**) 09-05-11, 06:05 AM

It is extremely crucial to add a live chat feature. This will make your customers confident that they can contact you at any time. Moreover every company does that, this is also an effective way to stay in the competition.

kerian · #4 (**permalink**) 09-05-11, 07:32 AM

I would recommend you to add Live Chat feature on your website. This will help the customer's to solve all their queries instantly. Having Live chat will help you to built a friendly relation with your clients and the clients will know that you are just a few seconds away from answering their queries.

Jessie · #5 (**permalink**) 16-05-11, 06:37 AM

Live Chat will benefit your website a lot. This will show that you are always available to clear the minutest doubt that you clients have regarding your products. Many providers who sell some online products have Live chat feature and this is adding a lot to their overall sale.

**WH-Garry9** · #6 (**permalink**) 18-05-11, 02:28 AM

Live chat on your website will definitely help as the visitors on your website will be able to inquire about the products and services you offer and may take a positive decision. Also, if you have a website with live chat and other websites in the same business does not have it, it will be an added benefit. However, please make sure that you appoint the right people with good knowledge and communication skills for attending customers as this will make a huge difference.

Matt Glory · #7 (**permalink**) 30-06-11, 01:17 PM

Adding live chat to website simply makes your website interactive in terms of customer support.In short, your website would speak on your behalf.It works as a helping tool for the website like when a visitor comes on your website he/she will see an live chat icon on the side.By clicking on the link a visitor window would open from there a visitor can initiate chat after filling basic details such as first name, last name and email id. You can attain real time monitoring of your website.In addition, you can provide 24/7 online through adding live chat on your website.

Pongers · #8 (**permalink**) 01-07-11, 04:27 AM

If you have good traffic with sound income and you want to provide instant service & support to your customers to impress them with your services then you should consider investing in some reliable Live chat application which would help you to gain trust of your customers.
Make sure if you add this feature then you will have to maintain your quality services with talented staff to handle all incoming request.

Carol · #9 (**permalink**) 05-07-11, 06:42 AM

With a live chat feature the customers can be rest assured that they can contact you anytime for any issue. Live chat has become crucial for every company to interact with customers and visitors.

jmaben · #10 (**permalink**) 09-09-11, 01:09 PM

You should add live chat on your website if its a E-commerce website. It will help you to support your customers as well as chat with your website visitors and speak out about your services you offer through your website. You know very well how it cost to get a single visitor into your website. Website design and Development cost + web promotion cost + Live chat software cost = Huge ammount So sincerly you have to handle chat with website visitors. I advice your to add Live2support's live chat software on your website. They offer very advance features at reasonable price.

CARLSON · #11 (**permalink**) 29-09-11, 12:29 PM

Thank you for your suggestions

Can you recommend me know some Live chat applications which are most used ?

**Rachel** · #12 (**permalink**) 03-10-11, 06:59 AM

Quote:

Originally Posted by CARLSON

Thank you for your suggestions

Can you recommend me know some Live chat applications which are most used ?

You might want to take a look at Live Person, Live Zilla and CCS. CCS is simple, not many features available but it will do the job. Live zilla and Live person come with many features but you might find those expensive.

jmaben · #13 (**permalink**) 15-10-11, 11:24 AM

Hi CARLSON,

As you are trying to use live chat software first time, I advice you to use Live2support. Its a cheap and popular chat software.

Pongers · #14 (**permalink**) 16-10-11, 12:59 PM

Quote:

Originally Posted by jmaben

Hi CARLSON,

As you are trying to use live chat software first time, I advice you to use Live2support. Its a cheap and popular chat software.

Have you ever used it? and how was your experience using the above chat application?
I hope it's not a huge application and can be used with most basic website hosting packages.

Alicia · #15 (**permalink**) 17-10-11, 11:20 AM

Live2Support is a user-friendly chat software. It integrates with your website easily. The best thing about Live2Support is that complete customization is offered. This enables you to create a simple chat interface that is beneficial for your and your customers.