Should I add Live chat feature for my website ?

[rithika]

Live chat features promptly leverage your business conversation rate. It would be better if you have a online chat script/software for your site, as customers can trust on you in a better way.

[Zain Syed]

Very good question. Now-a-days increased customer expectations, late response in email communication are becoming unacceptable, and competitors on the other hand have increased. Any client will hesitate to complete a purchase if they have even one unanswered question in their mind. Live support chat gives answers to clients for all their questions instantly, on the spot in real-time, which increases client satisfaction level. We all know know that satisfied clients are returning clients. So considering live chat support for your own business is a wise idea.

[LEE]

I think live chat is a must. A company who thinks of providing 24/7 support will never miss on live chat feature. Customers can get the trust on your company when they see you have 24/7 live chat support.

[Mary]

A live chat makes it easier and less time consuming for the people to get more information and sort out their queries. This is a very important feature for any company who wants to achieve excellence in customer service.

[Katie]

Having a live chat is a must if you need to gain the trust of your customers. The quicker you answer to the visitor's inquiries the more positive results you will see. Apart from increased business you will also gain the customer's loyalty and trust.

[bastones]

Having a live chat facility for your customers I don't think is a necessity, especially for a small businesses. However, some people may opt to choose live chat especially for pre-sales questions and may use this facility as a primary judge factor as to whether to go with your web hosting business or another company.

Personally, I wouldn't add a live chat facility unless you can guarantee you'll be online most of the time throughout the day. If a customer at 3pm sees the live chat facility is closed they may think the support would be like that and may subsequently be discouraged from considering or signing up for hosting with you.

I used a web hosting business context here but of course it can apply for other online businesses too.

Hope this helps.

[Mary]

In my opinion, a live chat feature is important irrespective of whether it is a small business or big one. A live chat makes it convenient for the visitors and customers to interact with the company representatives for getting the information they need. Live chat is one of the most efficient ways of providing with good customer service. I agree that a 24/7 live chat feature is important, only then the best of customer service can be ensured.