Reseller hosting plans

martyn · #1 (**permalink**) 09-12-10, 11:40 PM

I am interested in one of your Linux Reseller hosting plans. Here are some queries before I proceed further on this.

a) Can I sell the hosting plan which I create on the Reseller hosting plan to "n" number of users, or you have any limit set on the limit on the customers to whom I resell ?

b) Will each user of mine will get a separate control panel or will all of them share a single control panel ?

c) How will I be able to monitor my Reseller account. Is there any additional tool that I need to consider along with the hosting plan for this ?

d) Can I register domain, activate accounts and suspend them whenever required ?

e) Is there any support provided for my end users. If yes, please let me know the medium of support and the time span in which it will be provided ?

f) What is the uptime of the server, as it will play a vital role in convincing my customers ?

g) Do you provide Money back guarantee on the hosting plans incase I am not satisfied with your hosting services.

h) If in future I wish to upgrade the server to a Cloud or a Dedicated server, will you assist me in doing that ?

i) Do you have any offers running as of now if I wish to sign up ?

**Ross** · #2 (**permalink**) 10-12-10, 12:29 AM

Sounds really good that you are intrested in our Reseller hosting plans.

a) Yes, you can resell our Reseller hosting plans to "n" number of users till you have resources like space and bandwidth left in our hosting account.

b) You will get a Master control panel through which you can assign a seperate control panel to each user.

c) You will get a Master control panel through which you will be able to monitor your entire Reseller account. You do not need to purchase any additional application for monitoring purpose.

d) You can get an Enom Domain Reseller account along with Reseller hosting plan. You can register domains domains through it. You can also suspend the hosting packages, add or remove resources from a particular hosting package through your master control panel.

e) Yes, Email support will be provided to your end user though you will get a Live chat, email and Phone support.

f) We provide 99.95% uptime guarantee on our Reseller hosting plans.

g) We offer a 30 days money back guarantee on our Reseller hosting plans. You will get a complete refund what you have paid for the hosting plans. Please make sure that we do not provide refunds on Addons like SSL certificates, Dedicated IP's, Paid site builder or any licensed applications.

h) If you opt for a hosting plan with a similar control panel that you will get with our Reseller plans, we will migrate the data on the new server that you order and that too at no additional cost.

i) Yes, currently we are offering a free domain with every Reseller hosting plan. If you pay on Annual basis for the hosting plan, you will get a 2 months free hosting service. So you need to pay for only 10 months and you can use the hosting service for 12 months.

Feel free to post if you have more queries.

martyn · #3 (**permalink**) 10-12-10, 09:30 PM

Thanks ROSS for answering all my questions. I have had a closer look at your Reseller hosting plans after having all my questions answered. I will definitely vouch your offer of 2 months free(on Annual billing cycle) + a free domain + all the privileges of becoming a Reseller. I have a few more questions and hope you don't mind answering them.

a) If I pay for the Reseller hosting plan upfront Annually and cancel it after 2 months, will I get a refund or not and if I upgrade to Cloud or Dedicated server will I get some credit of my Reseller account added against the new order?

b) Can I add SSL certificates and Dedicated IP's to my account later ?

**Ross** · #4 (**permalink**) 11-12-10, 01:02 AM

Martyn, I am pretty much Happy to answer your queries regarding our Reseller hosting plans.

a) Yes, you will get a refund of the remaining months or the months for which you have not used the hosting service. If you upgrade the hosting plan to a Cloud or a Dedicated server,the amount for the unused months will be credited to your hosting account.

b) You can add the Addons like SSL certificates, Dedicated IP's or Paid side buliders by paying applicable charges for them.

Feel free to post if you have more queries !!

**Rachel** · #5 (**permalink**) 11-12-10, 03:20 AM

Quote:

Originally Posted by martyn

b) Can I add SSL certificates and Dedicated IP's to my account later ?

To clarify, in case you decide to order the SSL from us, a dedicated IP will be included with it.

martyn · #6 (**permalink**) 12-12-10, 10:12 PM

Excellent !!

I think I have got all my queries answered. I will go and order one of your Reseller plans now. Incase if I again some have some sales queries, I know where to post so that I can get my queries solved.

**Ross** · #7 (**permalink**) 13-12-10, 11:25 PM

Sounds Good that you are ordering our Reseller hosting plans.

We provide Fully Managed hosting plans with Free Technical Support 24x7 via Email, live chat and Phone Support. So you can get in touch with our Staff via any of the medium which you prefer to get your query resolved.

Brendon · #8 (**permalink**) 27-12-10, 02:04 AM

I just have some doubt regarding your support offered in Reseller hosting plans. You provide email support for my clients, but will the clients come to know that I am a Reseller and not a hosting company. Is there any sort of solution on this issue ?

davedj · #9 (**permalink**) 27-12-10, 06:58 AM

Quote:

Originally Posted by Brendon

I just have some doubt regarding your support offered in Reseller hosting plans. You provide email support for my clients, but will the clients come to know that I am a Reseller and not a hosting company. Is there any sort of solution on this issue ?

You can use private nameservers. But the network whois will still point to webhosting.uk.coms network.

Brendon · #10 (**permalink**) 28-12-10, 12:35 AM

Are there any responsibilities of being a Reseller or is the end user responsible for his hosting plan like any Technical error or some other after he purchases it from a Reseller ?

**Ross** · #11 (**permalink**) 28-12-10, 02:08 AM

Reseller plays a very important role when you are taking hosting services from some Reseller. Because Reseller is the one who is having all the privileges that are offered by the hosting provider. So you need to contact your hosting provider first when you encounter with some Technical issue and then he will contact the hosting provider and get the issue sorted out. Being a end user of your Reseller, hosting providers only offer email support to them.

Francesca · #12 (**permalink**) 28-12-10, 08:53 AM

Quote:

Originally Posted by davedj

You can use private nameservers. But the network whois will still point to webhosting.uk.coms network.

Can you explain me how this works? I think private DNS is something similar to ns1.thedomain.com and so on. In WhoIs, it will show the private DNS, right? then what is network whois?

Matt123 · #13 (**permalink**) 28-12-10, 10:40 AM

Quote:

Originally Posted by Francesca

Can you explain me how this works? I think private DNS is something similar to ns1.thedomain.com and so on. In WhoIs, it will show the private DNS, right? then what is network whois?

I think he is speaking about the whois info for the IP address. You can check the WhoIs for an IP at:-
Whois - IP Address - Domain Name Lookup

Here it will show the information about the actual host and this will let your customer know that you are a Reseller.

davedj · #14 (**permalink**) 06-01-11, 07:28 AM

Quote:

Originally Posted by Francesca

Can you explain me how this works? I think private DNS is something similar to ns1.thedomain.com and so on. In WhoIs, it will show the private DNS, right? then what is network whois?

Network whois is information related to IP of that particular server. Generallt the network belongs in the hosting companies name.