Informing about Scheduled Maintenance

martyn · #1 (**permalink**) 24-11-10, 09:48 AM

How often is the scheduled maintenance carried out by Hosting companies and are the customers informed about it ? If yes, what is the medium used to inform them ?

**Ross** · #2 (**permalink**) 24-11-10, 11:43 AM

Scheduled maintanace/audits depends on the status of the server on which the accounts are been setup. The frequency of Scheduled Maintainance is atleast once in a month. It is usually on weekends due to less traffic on the sites and the customers are notified by emails about the Scheduled Maintainance

martyn · #3 (**permalink**) 24-11-10, 05:33 PM

Its a Great thing that you all inform your customers by an prior email, but I just need to know how much prior duration like a day or a two you inform through the emails for the scheduled maintenance. The reason I am asking you for the days as I too need to work on updating my website during the same time when you schedule a maintenance, so there won' be any communication gap and I don't face any additional downtime for other reasons.

**Sanersone** · #4 (**permalink**) 25-11-10, 06:12 AM

Hello Martyn,

There is no specific time for the prior notification as it depends on the issue.