Hello John,

to WHUK Forums!
I have answered all your questions below:-
1. they are good, but I can't always get support during daytime due to the time difference and that's my only problem with them
Ans. We offer 24/7 support to all our customers through Live Chat, Phone Support and HelpDesk. So you won't find the support unavailable at any point of time.
2. what do visitors see in the browser address bar ?
Ans. AddOn domain is a separate domain itself. Hence, it will show just www dot secondone.co.uk
3. And how does google see this sort of thing - are pages listed under the add-on domain as if it was the only domain there, ie secondone.co.uk/somepage.htm or does google show it as www dot mainone/com/secondone/somepage.htm
Ans. It will considered as a separate domain, the only domain there.
4. is it just a case of pointing the domain name at the nameservers here, or do they have to transfer the domain name here as well.
Ans. Either of both is possible. You can just update the nameserver and host the domain with us or get the domain name transferred to our registry. We are currently offering domain registration or domain transfer for one domain FREE!
5. Basically my friends and a couple of customers I have would be a bit annoyed if their pages in google or the browser address bar were displayed the wrong way
Ans. It won't happen, if the domain is pointed correctly. Our Technical team will take care of it.
Hope that helps
Regards,
Sanersone