99.95% Uptime Guarantee

[rayvaughn]

Originally Posted by James

Hi Samuel,

Uptime is the amount time for which your website will be LIVE in a particular calendar month. Our network is normally up 100% of the time but we guarantee that the network will be available at least 99.95% of the time in a calendar month, including scheduled maintenance.

What do you offer in terms of compensation of this 99.5% uptime is not achieved in a given month?

[Dan]

Hi,

Usually you will be reimbursed with a few days on your service or credit on your account to cover part or full invoice for next month.

This is what has been done for users who's servers have not achieved the 99.95% uptime guarantee previously

[Administrator]

Originally Posted by rayvaughn

What do you offer in terms of compensation of this 99.5% uptime is not achieved in a given month?

Our SLA is located at. :- WebHosting UK Service Level Agreement

III. Performance Credit - In the event of Webhosting UK not being able to offer 100% network uptime for the particular calendar month, a performance credit will be given to the customer's account. Such downtime would be measured from the time customer raises a trouble ticket up until the server is once again able to send and receive data packets. A credit of 5% of the monthly hosting charges would be given for every single 30 minute period of downtime. At no point of time shall the total credit exceed the amount paid as one month's hosting fee by the customer.

[James]

Hello rayvaughn,

Which hosting package you are considering ?