Fast Dedicated server setup time

Adam111 · #1 (**permalink**) 23-08-07, 11:02 AM

Hi i need help as i am not getting anywhere in speaking with your technical support guys , everyone is telling me different things.
I received my verification call yesterday advising me that i will shortly receive the login details for my server . 24 hours later i still have not recived the email. I spoke to Nash this morning on live support at 6:33amGMT he advised me that the dedicated server will be set up within 4 hours and i will receive my login details then . fair enough i thought so i waited the extra 4 hours.... 4 hours 30 minutes later still no email with the login details for the server . I go back to live support and speak to nash again . he advises me that he does not no why the server has not been setup where as in the past 36 hours i have been told by various support staff that the server is in the rack powered up and being installed ! . Nash has now advised me that a sales manager will be calling me in the next 2 hours but i am yet to receive the call . why is the server taking so long to set up ?

**James** · #2 (**permalink**) 23-08-07, 01:03 PM

Hello Adam,

We apologize for the inconvenience caused.

Your Dedicated server will be setup within next few hours and the login details will be send to your registered emai id.

Once your server is ready Marcus will give you a call.

Adam111 · #3 (**permalink**) 23-08-07, 01:05 PM

thanks james , yes i recived a call from 2 of your guys earlier i understand you are busy , i cannot fault these guys service on the phone 200% support top notch !!

**Dan** · #4 (**permalink**) 23-08-07, 07:19 PM

Glad to see another satisfied customer

**James** · #5 (**permalink**) 26-08-07, 09:23 AM

Thanks! Dan, the list is very big but unfortunately many of our clients don't have time to come and post here and many are unaware of the forums too. We expect every Web Hosting UK client to come and join our forum and write about us as it would help us to improve more and more.

**Dan** · #6 (**permalink**) 26-08-07, 10:44 AM

Quote:

Originally Posted by James

Thanks! Dan, the list is very big but unfortunately many of our clients don't have time to come and post here and many are unaware of the forums too. We expect every webhosting.UK.com client to come and join our forum and write about us as it would help us to improve more and more.

I think you should advertise the forums in a big banner on the index page