Customers are always right?

[paul]

How you manage customers those who make always nuisanse? Do you think customers are always right ? After reading this I think there is need of customer segmentation and to take hard decision when you come across with such situation ; " standing-out.com/2006/bad-bad-customer-no-soup-for-you "

[Peter]

I completely agree with the point mentioned in the article that each unworthy customer is capable of influencing others on the way out even those who are a part of their most profitable group.

[Rodney]

Yes I do agree that word of mouth by the customer, good or bad is viral. Lack of patience and the demand of quick resolution for any issue sometimes make the customer irate. On the other hand technical problems beyond control, policies and procedures make customer feel that he is not getting quality service. IMO in order to have a long term service relation between the company and the customer, there should be transperency, good understanding and honest commitment from both the parties to enhance QUALITY customer service.

[paul]

If you provide customer service extendedly well you can keep control on bad mouth in certain level, try to convert your customers to loyal customers secondly if you have already acquired good reputation, one or two bad mouth is not going to harm you. Also remember quality products need quality customers those value and reward for the qualityity and its attribute , alternatively if you target quality customers you need not to worry about these things as most of those customers are rich, polite and royal.

[kev woodman]

Royal Paul? you have some pretty swanky customers.

[paul]

Originally Posted by kev woodman

Royal Paul? you have some pretty swanky customers.

Hey Kev, my point is royal treatment is being needed for royal customers as customer loyalty deserves for it, royal customers are like celebrities but do we know where they are??

[kev woodman]

Unfortunately for me I know exactly where my customers are - in the office next door - or all too often in my bloody office adding yet another feature request to the list of stuff I don't have time to do