Server Status

[MustTryHarder]

Dear Web Host UK

I check that my web sites are running once a day and 3 times in the last 3 weeks I've found the sites not responding due to server problems.

Are the servers going through a bad time at the moment or is this level of down time the norm?

Regards
Steve

[MrTWS]

Originally Posted by MustTryHarder

Dear Web Host UK

I check that my web sites are running once a day and 3 times in the last 3 weeks I've found the sites not responding due to server problems.

Are the servers going through a bad time at the moment or is this level of down time the norm?

Regards
Steve

Hi Steve

I host with Web Hosting UK and I don't have the issues you are describing (only once maybe twice in a whole year)
Contact support as it may be a technical glitch just on your own sites at this moment

[ThE.BeSS]

I host too at WebHosting UK but i never had problems with the hosting ,

[Dan]

Hi,

I'd advise you to contact support team via livechat or ticket. They can monitor your server to make sure that it's not going down at the datacenter end.

Dependant on what ISP you are with; you could be facing some issues accessing your website at times.

As I said, contact support and they should look after your account / server adequately

[Harry]

Originally Posted by MustTryHarder

Dear Web Host UK

I check that my web sites are running once a day and 3 times in the last 3 weeks I've found the sites not responding due to server problems.

Are the servers going through a bad time at the moment or is this level of down time the norm?

Regards
Steve

Hello Steve,
I will also suggest you to get in touch with our tech support staff via Live chats or just drop a email to our tech support staff if you are facing such issues or downtime, they will get back to you with all details. We would also like to know what error messages you are getting.


All our shared servers are running smoothly without any issues, there must be some problem at your local end, may be with your ISP.

[MustTryHarder]

I did contact Live Chat, and was told that 'admin were working on the issue and things would be up and running shortly'. The next day I checked and my sites were still down. By pushing hard I found out that the server had had an IP address change and so I have spent several hours fixing things to accomodate the change.

What concerns me is that if it was not for me checking that the sites are up and running I am not sure if WHU would inform me that there were problems and prompt me to test that things were working.

1 or 2 issues a year would be great, as I've said already, 3 issues in 3 weeks, so I guess the answer to my original question is that is not the norm. Lets hope this is just a bad patch.

Another reason I ask the question, is that WebHosting UK is the only web hosting company I have used and so it is not easy to get a clear understanding of how much 'uptime' to expect. Maybe companies that expect higher 'uptime' use dedicated servers rather than shared servers.

Regards
Steve

[Dan]

Hi,

I would recommend submitting a ticket to follow up the chat

[MrTWS]

Originally Posted by MustTryHarder

Another reason I ask the question, is that WHU is the only web hosting company I have used and so it is not easy to get a clear understanding of how much 'uptime' to expect. Maybe companies that expect higher 'uptime' use dedicated servers rather than shared servers.

Regards
Steve

I tell you what Steve (and I'm not saying this because I'm sticking up for them) but I currently host with two servers, one is here and the other is a local company to me, and for what it is worth, I think that they have provided a pretty good service considering the "bigger" companies promise you the earth, and then literally deliver the soil that makes up the earth

Whether or not you have a dedicated server the fact is that the server can still be prone to issues, but using their chat support (when I've needed it) has been much better than when I had to phone some 0870 number and hang around listening to what option to choose, and then speak to someone who couldn't even pronounce my name

As the mods say choose the support options as that is what you are paying for too
Me

[Administrator]

Originally Posted by MustTryHarder

I did contact Live Chat, and was told that 'admin were working on the issue and things would be up and running shortly'. The next day I checked and my sites were still down. By pushing hard I found out that the server had had an IP address change and so I have spent several hours fixing things to accomodate the change.

What concerns me is that if it was not for me checking that the sites are up and running I am not sure if WHU would inform me that there were problems and prompt me to test that things were working.

1 or 2 issues a year would be great, as I've said already, 3 issues in 3 weeks, so I guess the answer to my original question is that is not the norm. Lets hope this is just a bad patch.

Another reason I ask the question, is that WHU is the only web hosting company I have used and so it is not easy to get a clear understanding of how much 'uptime' to expect. Maybe companies that expect higher 'uptime' use dedicated servers rather than shared servers.

Regards
Steve

Hi Stephen,

You should expect 100% uptime with your Hosting account, no matter if its shared or Dedicated.

All our Dedicated Server customers get 100% uptime and we've had absolutely no downtime for our dedicated server customers in last 1 year, neither due to power failure nor due to network outage.

Your account is hosted on one of our windows shared hosting server and the main IP of the server got DDoS'd yesterday. There's nothing much one can do when you get DDoS attack of such level and we had to change main IP of the shared hosting server to get this problem sorted.

I apologise for the inconvenience and hopefully you won't get any downtime henceforth.

[MustTryHarder]

Morning All

Just want to update this thread with the latest info on this subject.

Yesterday I checked my 4 web sites. 3 had problems.

Two of my sites (belonging to my customers) did not respond and the 3rd (my own web site) caused a user name/password dialog to appear when it should have forwarded me onto another web site.

I contacted WHU via Live chat and Keane sorted out all the problems promptly and politely.

The problem with the 2 sites was that a rouge SQL Server connection was causing SQL Server to hog the cpu thereby not allowing my sites to load. The user name/password dialog was caused by security rights issues.

to be continued.....

[James]

I've forwarded your account details to one of our Windows admin, he will post an update in this thread shortly.

[WH-WinAdmin]

Hello Stephen,

The problem with the 2 sites was that a rouge SQL Server connection was causing SQL Server to hog the cpu thereby not allowing my sites to load.

Yes, Keane restarted SQL service as several threads of this process found running and hence overloading the CPU. To avoid any more issues he restarted the service which took max 3 - 4 minutes.

The user name/password dialog was caused by security rights issues.

Whenever you create any web site from Plesk control panel, Plesk assign default permissions to it but some web sites need special permissions like Write/Modify which we can assign it manually on server. In case if you make any changes with domain from "Setup" section of Plesk, Plesk execute one of its utility called websrvmng.exe to recalculate the permissions and remove these permissions considering as security risk. In this case site starts prompting for login box as websrvmng.exe have removed permissions of IUSR. We reassign permissions to IUSR to fix this issue.
The permissions get reset when any of the following happen from Plesk -

1] You reset password of main FTP user/additional user.
2] You edit main FTP user name/additional user name from Setup.
3] Enable/Disable FP extensions.
4] Change version of PHP or ASP .NET.
5] Enable/disable additional script languages from Setup.
6] Add/remove Dedicated Application Pool.

We have found a fix for this permission reset issue so that in future it will not reset permissions of your web site even if you make any changes with it from Plesk.

We have setup a new Windows shared server. If you want we can migrate your account on this server.

[MustTryHarder]

Hi Win Admin

Thanks for the offer of switching servers, however, I am soon to be switching to a dedicated server so my issues should be sorted then.

Thanks for the detailed explanation.

Stephen

[James]

Originally Posted by MustTryHarder

Hi Win Admin

Thanks for the offer of switching servers, however, I am soon to be switching to a dedicated server so my issues should be sorted then.

Indeed

Let us know when you wish to switch to a dedicated server.