'Connection Refused' trying to acces email from home IP

[moonphoenix]

Hello,
I have been unable to connect to any of my email boxes from my home IP since returning home last wednesday after being away for a week.
It worked fine when I left, and I can still access my webspace and control panel fine.
I just get a 'connection refused' when trying to connect to the IMAP server.
I am still able to connect via IMAP to my mailboxes from other locations, in this case it means my access is limited to my cell phone!
I left a support ticket on Thursday morning. from which I have still received no response.
My home line has a static IP, which contains the quartets 87.81.xxx.31 ... Third Quad removed, because I am a paranoid bitch

I feel like I must be cursed, my service breaks so often I want to stick pins in my eyes

[James]

Could you please provide me the ticket id for reference ?

[moonphoenix]

Call ID 81?

[James]

Please let me know the ticket ID which you have opened for our support dept so that I'd be able to go through it and accordingly I'll update here.

[moonphoenix]

It is 81.
I am presuming this is from where it says call id in the Support Desk?

Thanx

[James]

Please open a ticket for our support department from http://support.webhosting.uk.com/index.php?x=&mod_id=4 and let me know the ticket number I'll get your issue resolved on priority basis.