FAQ WebHosting.UK.com

[James]

1. Do you restrict any filetypes from being hosted on the reseller
accounts?
Ans : Linux plans will restrict you from hosting asp, aspx extensions while windows plan will allow you to host all extensions.

2. Do you allow file distribution websites on the server, such as mp3
sites or photo download libraries?
Ans : Yes. We allow you to host mp3 sites as well as photo download library.

3. If yes, if there any thing you don't allow which I should be aware
of?
Ans : I am not aware of anything in particular that doesnt work on our server but we try to help our customers with all they may need and untill and unless its impossible for our system admin we try our best. We offer money back gurantee which you can opt for if we fail to stand upto your expectations.

4. Do you allow custom cgi scripts etc? (Some hosts make you use
their own preinstalled scripts)
Ans : You can use your customer made cgi scripts. Make sure that they don't make a loop and overload the server.

5. Does each host using my reseller hosting get their own control panel?
Ans : Yes.

6. Can they sign up on my account automatically or do I have to set
up accounts manually? How are payments processed? Can one of my
clients buy the service online automatically?
Ans : You can purchase license for billing software like modernbill or whmautopilot as this 2 softwares allow you to setup accounts automatically on the server and most of the billing work gets automated.

7. Is the reseller account fully customisable and can I add my own
logo etc?
Ans : Yes. You can do that from branding section of WHM.

8. Do I get my own custom nameservers?
Ans : Yes. We will send the private nameservers in welcome email.

9. How much do you charge for extra bandwidth per gig over the account allowance.
Ans : In such We suggest you to upgrade your plan but we will charge 1 GBP per 2 gigs of bandwidth if you dont want to upgrade.

10. Will you support me if I email you with a question that I am unable to
answer, which has been raised to me by one of my clients, or do you
say they are my customers I have to support them 100%?
Ans : We will answer any questions that you raise. We won't allow your customers to directly come to us for support as that can make problems for your business and our relationship may get hurt.

11. Is your Datacentre in the UK?
Ans : Reseller plans listed on our website are activated on US based servers.
Quality of network and uptime cannot be good on UK servers and thats the reason we have most of our servers in US. If you need UK based server then the price would be twice.

12. Do you offer shopping cart software?
Ans : We offer different types of shopping carts which you can install from your control panel.

13. What can you tell me about your company history? How many years you are in business and how many customers you have?
Ans : Since WebHosting UK began, in early 2002 many advances and improvements have taken place to ensure all our customers have the best possible services. We currently run a large number of servers all with at least 4GB DDR RAM and Dual 3.66Ghz cpu's this ensures our servers are of high performance.

14. What moneyback guarantee you offer? When it applies? I mean what should happen so I could request refund? (for example if server down for XX hours)?
Ans : We provide 30 day money back guarantee after the registration or renewal of hosting to those clients who are not satisfied with our services.

15. What types of support do you offer? What is your support response time and how many staff members do you have?
Ans : We provide 24/7 support for Ticket, Chat as well as telephone support. Our response time for tickets is maximum of 30mins and the resolution time for the issues are max of 3hrs.

16. Do you offer any discounts for yearly payments? Is there any bonus features I can get?
Ans : Yes we do offer the domain name registration for free of cost for the first year of hosting, that means you can register a domain name free with our shared as well as reseller hosting plans for the first year.

17. What is your average uptime and can you issue partial refund if server will be down?
Ans : Our average uptime is 99.95%. We do not provide partial refund in case the server is down but then it depends on the conditions accordingly we will be updating you.

18. Can I host multiple domains on 1 account (add-on domains) and how many domains can I park?
Ans : Yes you can host each 5 domains as addon domains and parked domains on the basic plans, 10 domains as addon domains and parked domains on the extra plan and unlimited on the higher plans.

19. Do you have reseller hosting packages? If so - how many domains can I host, can you setup private name servers?
Ans : Yes we do offer reseller plans you can go through the link
http://webhosting.uk.com/reseller.php It depends on the space you provide to your clients also we do setup private nameservers if you wish for the reseller plan.

20. How many email boxes I can create, is there any attachment size limitation?
Ans : You can create unlimited email accounts on all the shared plans . The max attachment size limit is 10MB.

21. Account Upgrades. Is there any fee for upgrades? What is the cost of additional resources?
Ans : For every extra 2GB bandwidth you will be charged £1 or else you will need to upgrade to the next higher plan and the difference will be charged to you. And for the disk space upgrade you will need to upgrade to the next higher plan.

22. What else can you tell me about your company and services? Why should I join you?
Ans : We are among the first of the companies to offer a fully automated web hosting solution and we continue to lead the market through the constant development of our proprietary web hosting technologies. We pride ourselves on our after-sales technical support. Our friendly and knowledgeable support team is available around the clock to answer all queries you may have.