domain name expire,help!

[Cassie]

And exactly where on that email does it say that?

Dear ******,
This is a notice that your invoice ***** has been generated for services by Webhosting.uk.com on 2008/02/04.
Your payment type is: CC Batch
Invoice: *****
Total Due: £14.00
Due Date: 2008/02/05
Outstanding Balance: 1 Invoice(s) Now Due: £-19.99
Please click here to pay via PayPal:-

It seems to have 2 amounts and nowhere does it say what the invoice is for.

As the only thing I can think that is due is the domain expiring that you didn't tell me about why would I think it is anything other than that domain? Especially as I have not been with you a year yet !!!

You really need to get your act together

[Nicolaus-sr]

Hello Cassie,

This has been sorted. There is no due invoice in your billing account.

You will start receiving emails from last 2 - 3 days starting from tomorrow morning.

[Cassie]

Hooray - its back up - it took much longer than I was lead to believe by 'chat'.

Some of the emails from Saturday lunchtime to about 11pm are missing still. Does anyone know if they will stay missing and lost or are they likely to come back 'out of order'? ie not in the order they were sent.

Are you going to make your invoices a little more obvious as to what they are about?

[Nicolaus-sr]

Originally Posted by Cassie

Hooray - its back up - it took much longer than I was lead to believe by 'chat'.

Some of the emails from Saturday lunchtime to about 11pm are missing still. Does anyone know if they will stay missing and lost or are they likely to come back 'out of order'? ie not in the order they were sent.

Are you going to make your invoices a little more obvious as to what they are about?

Those missing emails may come if the sending servers are configured to keep emails in queue for more than 72 hours. I wont be able to make any predictions if they will or not.

Our developers are sorting problem with renewal dates of .co.uk domains which are transferred under our registration. Nominet has different dates for those and our billing system has different dates. All communication with Nominet has to be done through emails only so there's no way we can implement automation for transferred domains. Everything has been sorted for your account and for other customers it will get rectified before end of this week.

[Cassie]

Sorry to open up an old thread but it is relevant.

Part of this thread refers to a bill you sent me and it having very poor information in it about what the bill was actually about.

Well you promised to make the bills more clear but, surprise surprise - you haven't.

I got a bill earlier which says

Total Due: £14.00
Due Date: 2008/04/19
Outstanding Balance: none
Please click here to pay via PayPal:-

Make up your mind - is it 14.00 or none.

What makes it worse is that the £ sign isn't a £ sign in the email it is & # 1 6 3 ; (without the spaces - or you would just get the £ sign).

AND you have put my login details INCLUDING my password and full name and address in the email with a link to my billing area - email is not secure.

AND nowhere in the email does it say what the bill is for - apparently it was for renewing one of my domains but it doesn't say which one and it doesn't even say when the renewal date is.

You obviously learnt nothing from the problems highlighted in the rest of this thread.

At least you let me know this time although it has taken a few extra emails which were unnecessary and takes both your time and mine. If you just made your bills clearer in the first place (as you promised last time) then you wouldn't ANNOY YOUR CUSTOMERS so much.