horrible support

[jeanpjm]

It's amazing, but it's the truth .. support of you do not want to work and does not solve problems .. is best to hire other employees or lose customers.

I requested a new link to access the statistics of my site "valorbaixo.com" and the clerk tells me that there is no direct link, to access and that I should enter the statistics in Plesk.

I proved there is direct link, because I sent my old link I had


see below for my conversation chat

-----------------------------------------

Please wait for a site operator to respond.

You are now chatting with 'Samson'

Samson: Hello and Welcome to Live Chat Support.
Samson: How may I assist you today ?
Jean Paulo: Hi Samson
Samson: Hello
Jean Paulo: I would like to know the status of my ticket (GMA-320-37062) ??
Samson: Ok,let me check .
Jean Paulo: ok
Samson: Do you want to know the Statistics for the domain valorbaixo.com ?
Samson: are you there ?
Jean Paulo: yes
Jean Paulo: are you there ?
Samson: Yes.
Samson: Do you want to know the Statistics for the domain valorbaixo.com ?
Jean Paulo: yes
Samson: You can see the statistics from Plesk >> Domains >> Click on control panel option for that domain
Samson: and then select Statistics option
Samson: You will see the stats from here
Jean Paulo: not
Samson: sorry ?
Jean Paulo: I do not want the plesk not .. I want a direct link to access the statistics
Samson: There is no direct link , you can access it only through plesk panel
Jean Paulo: as there is, if I had a link before
Jean Paulo: http://www.valorbaixo.com.br/plesk-stat/webstat/
Jean Paulo: what is it that I sent you?
Jean Paulo: if there is a direct link
Jean Paulo: I do not need to meet not more .. I will be posting a complaint on the blog. thank you
Samson: Jean, there is no direct link .
Jean Paulo: and this link I send you is what then?? it worked before

[Ross]

Originally Posted by jeanpjm

It's amazing, but it's the truth .. support of you do not want to work and does not solve problems .. is best to hire other employees or lose customers.

I requested a new link to access the statistics of my site "valorbaixo.com" and the clerk tells me that there is no direct link, to access and that I should enter the statistics in Plesk.

I proved there is direct link, because I sent my old link I had


see below for my conversation chat

-----------------------------------------

Please wait for a site operator to respond.

You are now chatting with 'Samson'

Samson: Hello and Welcome to Live Chat Support.
Samson: How may I assist you today ?
Jean Paulo: Hi Samson
Samson: Hello
Jean Paulo: I would like to know the status of my ticket (GMA-320-37062) ??
Samson: Ok,let me check .
Jean Paulo: ok
Samson: Do you want to know the Statistics for the domain valorbaixo.com ?
Samson: are you there ?
Jean Paulo: yes
Jean Paulo: are you there ?
Samson: Yes.
Samson: Do you want to know the Statistics for the domain valorbaixo.com ?
Jean Paulo: yes
Samson: You can see the statistics from Plesk >> Domains >> Click on control panel option for that domain
Samson: and then select Statistics option
Samson: You will see the stats from here
Jean Paulo: not
Samson: sorry ?
Jean Paulo: I do not want the plesk not .. I want a direct link to access the statistics
Samson: There is no direct link , you can access it only through plesk panel
Jean Paulo: as there is, if I had a link before
Jean Paulo: http://www.valorbaixo.com.br/plesk-stat/webstat/
Jean Paulo: what is it that I sent you?
Jean Paulo: if there is a direct link
Jean Paulo: I do not need to meet not more .. I will be posting a complaint on the blog. thank you
Samson: Jean, there is no direct link .
Jean Paulo: and this link I send you is what then?? it worked before

Sam R has updated the Ticket : GMA-320-37062. Please reply to that email to get this sorted.

Regards,
Ross

[Brad2011]

Hello Jean,

Before you came on the Live chat, Sam R was already working on your issue and later he found that the version of Plesk which is installed on your server does not support the direct link option to check the website stats due to some bugs in Plesk which was informed to you by Samson on the chat.

Please let us know if we can update the version of Plesk on your server. You can reply to the same ticket - GMA-320-37062.