indignation support webhosting.uk.com

[jeanpjm]

I've been expressing to become public with my indiginação support webhosting.uk.com that every bad day has attendants who show no interest in support requests. I have more than 24 hours requesting some changes on my server and dispatcher (ALEC) has not done what I asked. [Lyo-SUPPORT # 366-57763]

Thank you for supporting bad!
Jean Paulo


Below are the changes that soliciteio 03 and was not made!


---------------------------------------------------------------------------------

2011/10/18 WebHosting UK Support
Dear Jean,

"valorbaixo.com.br" and "valorbaixo.com" these bot domain
are hosted on your VMcloud server, both have individual hosting both can be manageable by individual Plesk control panel.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~

Ans : as both accounts have individual hosting, you can access
Webmail for "valorbaixo.com.br" as "webmail.valorbaixo.com.br" AND for "valorbaixo.com" as "webmail.valorbaixo.com"

Its not possible to access email mailbox of valorbaixo.com by
accessing webmail.valorbaixo.com.br, cause both are different
accounts. You should need to login as ebmail.valorbaixo.com" in order to access mailbox of valorbaixo.com

Alec,
Support Department.

Ticket Details
-------------------------
Ticket ID: LYO-366-57763
Department: Linux
Type: Issue
Status: Closed
Priority: Normal


----------------------------------------------------------------------


Hello Alec,

But I can not have two separate accounts. I need to work only
"valorbaixo.com"

1 - However, when I need to type the address "valorbaixo.com.br"
or "www.valorbaixo.com.br" to be redirected to the site
"valorbaixo.com" or "www.valorbaixo.com"

2 - However, when I need to type the address
"webmail.valorbaixo.com.br" to be redirected to
"webmail.valorbaixo.com"


3 - I need the emails sent to the domain "@valorbaixo.com.br" I
receive in my inbox "@valorbaixo.com"


For the account "valorbaixo.com.br" can be turned off my cloud


Thanks,
Jean Paulo
www.valorbaixo

[Ross]

Hello Jean,

I have asked one of our admins to check the issue again. Please allow us sometime to revert via same TICKET ID: LYO-366-57763.

[WHUK-Brent]

Hello Jean,

After investigating your issue, our Sr. admin has already updated the ticket QFI-327-46671
If you have any further query, I would request you to update the same ticket.

[jeanpjm]

've been making public my sincere thanks to the official "Peter Murphy" that with the utmost dedication and respect solved my problem.




I take this opportunity to stress the webhosting.uk.com to do a better screening of the request to determine whether simple support or only avanced support is able to solve a given problem requested by the client.



I've had more than 24 hours requesting some corrections were made and all I asked was done wrong by the simple support showed no interest in solving my problem.




Thanks again "Peter Murphy" for their dedication and solution to my problem, I am very grateful to you!




Thanks,
Jean Paulo

[WHUKJenna]

Originally Posted by jeanpjm

've been making public my sincere thanks to the official "Peter Murphy" that with the utmost dedication and respect solved my problem.




I take this opportunity to stress the webhosting.uk.com to do a better screening of the request to determine whether simple support or only avanced support is able to solve a given problem requested by the client.



I've had more than 24 hours requesting some corrections were made and all I asked was done wrong by the simple support showed no interest in solving my problem.




Thanks again "Peter Murphy" for their dedication and solution to my problem, I am very grateful to you!




Thanks,
Jean Paulo

Hello Jean,

Thank you for your post and for bringing your experience to our attention. My name is Jenna Strong and I manage the Feedback Department at Webhosting UK. I am sorry to hear that you have had a bad experience when first reporting your issue to our support department. This is something that I will investigate further to make sure that this does not happen in the future.

We are pleased to hear that Peter Murphy was able to resolve your problems and do agree that it should not have needed to be escalated a second time.

If you ever experience any problems in the future please do not hesitate to report them to feedback@webhosting.uk.com and we will review, assist with any problems or feedback you wish to bring to our attention.

Kind Regards,
Jenna Strong.