Premium service

[dominic]

I never usually bother to submit reviews, but the service from webhosting.uk.com is so good that I've decided to actually register on their forum to post this review.

Over the last year, I've had to use technical support a number of times and each time the service has been beyond what I would hope to expect.

When I went over my bandwidth limitation, but was away from my office and couldn't make a payment to increase my bandwidth, webhosting.uk.com put a free temporary increase in place for me, so my site was still available.

Their level of service is such that I wouldn't be surprised if they prioritised getting a £2.29 hosting account back up ahead of getting their own site back up if both went down. They care that much about all their clients!

I'm scratching my head to make a negative comment, otherwise this review would appear to have been written by webhostinguk. The only room for improvement that I can see is that the phone support is not as good as the webchat support, but webchat is just so good, it would be a hard act to follow.

As a web developer, I've used a number of hosts and webhosting.uk.com is by far the best one I have ever used.

I'd recommend them to anyone

Dom

[Rachel]

Thank you for the great review! We are glad to have you on as a customer, and we sure do appreciate you letting us know about your great experience with our support.

Again thank you for your feedback and have a great day

[Leon Brooks]

Hello Dominic,

Thank you for your kind words of appreciation towards our support team. Customer support and service is a priority for us and we always strive to provide the best service to our customers, your testimonial is highly appreciated.

In contrast to your negative experience over the phone please let us know the day you called and the name of the representative you spoke with so we can pull up the call logs and get into the bottom of this with the help of our Quality team, this will eventually help us to improve our customer service.