An unbelievable exceptional support.

[c.cartiere]

Today in the early morning (it was about 3 am) I had to report my VPS went down. The operator I contacted (Alan) was totally supportive and helpful, even if in a so weird clock-time.

This morning a "wizard", named Michael, followed my trouble-ticket and handled to solve the problem in "realtime".

With the other web hosting providers I tried you can only hope that each of your trouble-tickets is got and handled in not less than 24/48 hours from rude and un-skilled people. And you usually need at least three of them to have the issue identified and solved (say, at least 3 or 4 days, and after screaming a lot).

This "dream support", instead, took my issue in an impossible clock-time and handled to solve it in less than 30 minutes from receiving the ticket, while I was holding.

Because I am using the VPS hosting to host my customer's web sites, it is my first time I feel totally "shielded" from troubles ( and legal issues as well ), where I know that every concern is being taken as a personal issue from the staff on its whole.

Your job is so great done I can barely find the words to say! Thank you!



Well, finally I have less troubles to handle and can keep more on...

[James]

Thank you for this fantastic testimonial. We provide 24x7x365 support through Email, Live Chat and Phone. You will find the same response time throughout the day, week, month and year because we value our customers and also realize the importance of time for their businesses.

[Harry]

Cartiere,

Thank you for appreciating hard work of our tech support staff, We immensely value such honest feedback from our customers as such appreciations boost our confidence to serve you with best we have !!!

Its our pleasure to see you on our community forum….. Hope you enjoy your stay

[Dan]

Thank you for your kind words