Just some praise!!!!!

[MaryT]

Good morning!!
What a nightmare!!
I am a new customer to Webhosting UK and I have to say what excellent service you give!!
Your support has been exceptional and your support staff...well I dont think any words I have can express my gratitude to them enough!
But I think they deserve a huge raise in salary!! (I will expect my cheques in the post soon boys and girls )
My experience of moving has not been pleasant but due to NO FAULT of Webhosting UK. Talk about spitting your dummy out!
My old VPS provider registered my domain name for me. So I mailed and asked them to update the IP addresses for me on the nameservers.
I have had problem after problem with their VPS and I only purchased it a month ago! I had to wait a week for it to be set up and only got that after mailing and asking what was happening. They had forgotten to do it!!!
Ok so mistakes happen, they are only human. I spent more downtime that up in the last 3 weeks...for a service I was paying for too....
Well I started searching and came across Webhosting UK....and decided to take the plunge. One bad experience can spoil it for you forever.
But here I am!
I have been unable to login to my domain name account to do anything! Including transferring it elsewhere. Its locked and it will not allow me to ulock it. Panic!!
But hey Webhosting UK came to my rescue...they registered a new domain name for me...assigned the nameservers and IP addresses, set up everything so it would all resolve to the VPS
Of course I had a slight conflict with it resolving to 2 IP addresses...
But nope..billing sorted that one too!!
No conflict now!!
The old company ignored all my requests with the problems I was having and were more concerned with keeping my business. I would not have stayed there if someone had paid me!!
So I am here to say 'Thank you so very, very much Webhosting UK! I know I have been a pain but I certainly appreciate ALL you have done. Nothing has been too much trouble.
I would recommend this company to anyone!
My sincere thanks to Sales Support, VPS Support and Billing!
You have a great staff here and you should be very proud of them )
Sorry for the long post but I wanted to get my message across

Regards
MaryT

[Administrator]

Thanks Mary I am proud of our Team and our hard work has got some good results in last 12 - 18 months. We are improving and we will continue to improve.

All we need to do is retain this excellent staff which is possible only with continued support of genuine customers like you

[MaryT]

And so you should be Adminstrator...they are an excellent team...
I was browsing your website and checking a few things and noticed somewhere, cant remember where now, but I noticed your registered address was in Bowburn....???
Well, well, I am originally from Newton Aycliffe!!!!! LOL!
Not far away. But not living there now.
So I think that kinda persuaded me to move to you too
But seriously, my VPS is running like a dream, no problems whatsever.
I have 14 very happy clients and more to come...at this rate I will need to upgrade before long! LOL
Thank you again....you have a very happy customer here who is planning on being around as long as you will have me.
My clients also send their gratitude to you and your team too for the excellent support and help through all the problems.
Oh and JFYI, I contacted Enom about my domain name..and low and behold I got an email yesterday letting me know I now have access to my domain account...the password had been changed....
Thank you !! most sincerely to you all

MaryT

[John]

Hello Mary,

It's always nice to read positive reviews but I think this one will stick out in my mind.

Your basic story is similar to many people that come to Webhosting UK. They have received a bad service from a company that should not even be in business.

If you have the names of the support/billing/sales chat you spoke to, let us know. We will arrange a nice gift for them.

Welcome to Webhosting UK. I hope you will hang around on our forum, it's a great community we have going here.

[MaryT]

Im sure it will John....Ive ben told before I make an impact wherever I go....lol
Oh I intend staying around both the forum and Webhosting UK for a very long time
I dont think I could get the same value for money anywhere else, or the same fantastic support...and to see Managers posting here is great
Thank you!

Mary

[MaryT]

LOL!! Well I will not even try to gues....
The name of the host is.... 247-Host (http://247-host.com)
Maybe you have heard of them before....
Just an update on the domain name...it still will not allow me to change nameservers...lol. I can get into the domain account, change the nameservers but when I click save it saves them in the wrong order...:S
I am beginning to wonder if it is me! LOL
I get this error when trying to do anything in there....
ERROR: Errors modifying nameservers: Access Control Violation - Name Locking not allowed
Just as well I am not going to use that domain name again....

Mary

[MaryT]

Well John, ALL your staff have been most helpful at one time or another!
After my first month with WebHostingUK I can safely say I am here to stay!!
My clients are MORE than happy with your service and the way in which issues are dealt with promptly and always an answer given...even though sometimes it has been a simple thing to resolve...lol
My thanks to them all and to James and 'Administrator'.....always around to help

Mary