Has something changed on 'kent'

rustopha · #1 (**permalink**) 03-03-10, 11:21 AM

i have a error on my opencart site today,,

Warning: mkdir() [function.mkdir]: SAFE MODE Restriction in effect. The script whose uid is 1078 is not allowed to access /home/toolspec/public_html/shop/image//cache/data/ProTools owned by uid 99 in /home/toolspec/public_html/shop/system/helper/image.php

and i cant seem to delete images or their folders via ftp

has something changed? many thanks in advance

George · #2 (**permalink**) 03-03-10, 11:31 AM

We have set safe_mode ON for your domain hosted server due to that you are facing the problem. The safe_mode is set OFF for your hosting account please try to browse URL where you are facing the problem due to safe_mode and let us know the result if you have any further problem. You can contact us on live chat support as well as you can send an E-mail at support@webhosting.uk.com

rustopha · #3 (**permalink**) 03-03-10, 11:32 AM

im also unable to access the ftp now

331 Password required for t******.
Command: PASS **********
Response: 530 Login or Password incorrect.
Error: Critical error
Error: Could not connect to server

**Vasco S** · #4 (**permalink**) 03-03-10, 11:33 AM

Hello,

Safe_mode has been disabled for your opencart site, so now site is working without any error. Your site is still showing error related images due to folder /home/toolspec/public_html/shop/image/data/ProTools is not available. You will have to upload this folder to get it work.

Thank you.
Vasco V.

rustopha · #5 (**permalink**) 03-03-10, 11:37 AM

thanks for sorting that.. i am trying to upload right now but i cant access the ftp any more

331 Password required for t******.
Command: PASS **********
Response: 530 Login or Password incorrect.
Error: Critical error
Error: Could not connect to server

**Vasco S** · #6 (**permalink**) 03-03-10, 12:37 PM

Hello,

I have created FTP account from cPaenl and forwarded you login details.
Please use those login details for the FTP. It will work for you.

Regards,
Vasco V

**VConnor** · #7 (**permalink**) 04-03-10, 01:47 PM

Hello,

I've just replied to you Ticket #BJV-51129-320 in this regard stating the exact cause of problem and the server logs associated with it.

I request you to please refer the support Ticket #BJV-51129-320 for further correspondence in this regard.

Regards,
VConnor,
Support Department.