Problems creating ftp account

[hmcm2006]

Hi peeps

Yesterday I wanted to access our ftp account but when I logged in I kept getting an error message. I raised a support ticket and after several hours backwards and forwards I eventually got access.

Sometimes I can get quite frustrated when I have spent several hours addressing and issues with support and then for no apparent reason things change on my side things start to work properly.

From a perspective of explaining to my employer what has been one of my primary task for the last several hours ( & for my own development ) its important to have an understanding of what the problem was - whether it was something I have done or some change on WHUK's side.

So at the end of this discussion when I asked about the problem I got the following response.

It seems to be that while created FTP ******@****** name the document root is not set properly due to that you are facing the problem.In future while creating new FTP account please do not insert any path in "Directory" or always use public_html in "Directory" section.

What does that mean?

[magthered]

Hi Simply put
if you enter a directory ie directory1 you will only have ftp access to directory1 and not full public_html (the complete site)
hope it helps

[genrock]

magthered, said it exactly correct.

[~Phil~]

While creating an FTP account from cPanel

On the top FTP Accounts page you will be prompted for all the necessary details for your new account:

While creating new FTP account please do not insert any path in "Directory" Section or always use public_html or / in "Directory" section. The box "Directory" , determines which will be the home directory of the newly created account.

Like if you mentioned "/home/cpanelusername/public_html/test1". The FTP account will only have the access "test1 " folder at "/home/cpanelusername/public_html/".

Generally the Document Root for your Primary domain is "/home/cpanelusername/public_html/" hence we ask user to choose this as home Directory path,

Same way Leaving "Directory" Section blank will allow a full access to your hosting account.

In order to complete the FTP account creation, click on Create at the end of the section, and then try to access FTP account.

[jeremy2011]

Thanks for sharing this post.. Because for me also when i handle that ftp account that same problem occurred..

[forexmanaged12]

I guess your cpanel comes with help or tutorial guide.

[WHUK-Sarina]

Originally Posted by forexmanaged12

I guess your cpanel comes with help or tutorial guide.

Yes, you can check the cPanel tutorials from cPanel >> Preferences >> Video Tutorials. You can find a number of video tutorials available, which will help you easily handle your cPanel.