Cloud headache!

jeanpjm · #1 (**permalink**) 12-11-10, 02:57 AM

I hired a cloud of webhosting.uk and I'm sorry!

My mailboxes do not receive email!

I contact the support that it takes hours to respond and fix the problem, but soon the problem back again!

Ever have a day that does not receive email in my mailbox!

I really think the solution will be canceling my cloud!

Jean

**webscott** · #2 (**permalink**) 12-11-10, 03:13 AM

Hello Jean,

We have updated your ticket. Please provide us requested login details for further investigation.

jeanpjm · #3 (**permalink**) 12-11-10, 11:56 AM

I stopped receiving mail again today on 12/11/2010

I want to cancel my cloud, because the support does not solve the problems!

Thanks,
Jean

Jack · #4 (**permalink**) 12-11-10, 02:31 PM

Quote:

Originally Posted by jeanpjm

I stopped receiving mail again today on 12/11/2010

I want to cancel my cloud, because the support does not solve the problems!

Thanks,
Jean

There was no delay from us in sending emails to you. There was an issue with your email server which hosts your registered email address. It was a Plesk bug which was not delivering emails to your inbox. We have sorted that out and you will receive emails now.

We have forwarded this Plesk bug to Swsoft for further investigation.