While creating an FTP account from cPanel
On the top FTP Accounts page you will be prompted for all the necessary details for your new account:
While creating new FTP account please do not insert any path in "Directory" Section or always use public_html or / in "Directory" section. The box "Directory" , determines which will be the home directory of the newly created account.
Like if you mentioned "/home/cpanelusername/public_html/test1". The FTP account will only have the access "test1 " folder at "/home/cpanelusername/public_html/".
Generally the Document Root for your Primary domain is "/home/cpanelusername/public_html/" hence we ask user to choose this as home Directory path,
Same way Leaving "Directory" Section blank will allow a full access to your hosting account.
In order to complete the FTP account creation, click on Create at the end of the section, and then try to access FTP account.
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