James, in your response above on 17/07/2010 you said
“4) The Horde webmail is still as slow as I have reported before in the support ticket, how can this be resolved?
:- One of our Windows Admin is working on the Horde Webmail issue, he will update you in the support ticket.”
No one has responded it is now 30/06/2010
I am still having problems; I have completely un-installed iDrive which your technical support were adamant was causing the problems. So that was obviously not the cause, I think it’s the normal thing to blame the customer.
I have raised another support ticket last night and your support person Scott. M. just offered to move my hosting onto Hyper V and closed the ticket!, the last time you moved my VPS you made mistakes and it took weeks to get all my sites working properly again.
I had an e-mail from Gabriel S. on 17/06/2010 saying “Currently you have a hyperv vps with us.” And then trying to sell me Cloud services, I do NOT have Hyper V hosting with you, it seems like you are just trying to make me change my hosting.
I do not think moving the VPS is getting to the real problem, remember I have been very happy with the service for about 18 months, but these last few weeks it has been terrible. What has gone wrong?
If I were to change VPS I would look for another hosting company so I had time to migrate my sites and not have the same situation as last time.
As a company, are you saying you cannot or will not investigate these problems properly and can only offer a move of my VPS.
Dennis