Hi Dennis
I think generally WHUK do provide a great level of support, and sometimes yes things can and do go wrong. Compared to some other hosting companies, you do have the added luxury of 24/7 online support via chat, so my suggestion would be to use that more often rather than support tickets (which I do agree seem to disappear into nowhere).
I have at times had issues (but to be fair who does not with any other host) but the support team on chat have always been helpful, even if it has (depending on what is wrong) taken an hour out of my day.
If you have any need for some more help though, please feel free to PM me and I will be happy to assist where I can too
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