I can not vouch for having someone lose a client, but I do hope that most people worldwide for all live chats understand that staff can sometimes be under staffed at times, or there could be another issue.
I know once I ended up having to book a ticket and was in live chat with my travel agent company (not hosting wise of course, but same type of issue could happen), poof, massive storm out of no where that took out all power in their building, and oddly the chat stayed connected on my end, so I was talking to myself for a good 15 minutes before I gave up.
Just saying, anything is possible and any good company will try to fix the issue, so maybe give them some time to do so before you say something isnt going to help when it just might.
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