Live chat is a bit like the curates egg, good in parts, but lately I have been unable to find the good parts. I was transferred to several different support agents. I am amazed that when I was asked to get a screen dump as proof and did so the situation was still not resolved and at last I resorted to email support. Unfortunately reading is not the strong point in chat OR they have too many issues and insufficent chat agents.
This actually led me to lose a long standing client with financial loss of many times the cost of my VPS
- Eventually I found the solution to the issue - on the apache side (which I do not have access to) and had to point tech support at the forum post on Perlmonks (now
they are clever lads!)
Finally I contacted billing - by chat for compensation re uptime (sorry downtime and mucking about) and was asked to email billing direct. I was told they would deal with it and was assured that I wouldn't get the run around. Billing sent all the emails to support !!!!!!!!!
As of today, I am still waiting a response - and believe me even a free 12 months wouldn't cover my losses chaps. Please choose some smart people for support and provide enough smart staff to man it.