The last few days when I've needed to speak to someone in the linux technical support dept. I've had to wait a while sometimes, twice I even gave up waiting and just quit.
I'm speaking to someone now for technical support, and after explaining my problem, he said "ok allow me some time I am looking into this", ten mins later he asked for my account domain name. I gave it him, another five minutes later, hes just asked for my account email address. Another five minutes later, hes just confirmed to me what I wanted him to do and dont it. It took 30 minutes for him to add a dns record for one of my domains, not a hard thing too do.
This is my third year with Web Hosting UK, and always having great wonderful support using live chat is what I love about you guys, its pretty much one of the main reasons I've chosen to remain hosted with you. But as I said above, I've found that the support over live chat has been slacking recently.
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- Jake Orrall
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