Yes, it's very true Chilton.
First impression plays a vital role when you are trying to convert your website visitor. If you are using any live communication application it should be of good standard, no interruptions or any kind of delay.
Unsatisfied visitor will never use your service or product hence it's mandatory to go with Paid version of Live Chat applications which are reliable.
You may try 'Live Person' online chat application which is an excellent product.
|