Please accept our sincere apologies for the inconvenience caused due to lack of communication on this issue from our side. The IP's of your vps were having some routing issues as a result of which the VPS was not responding and it also had a connectivity issue. Your
VPS was online during this while however the connectivity of your VPS with the outer world was lost due to IP routing issue. This has been fixed by our network engineers.
I can also assure you that henceforth, there won't be any communication gap from Webhosting UK in case any such issue arises in future. We have also taken down your suggestion regarding a new page for network status updates and we will try to implement it asap if our management team approves this.
Once again I'd like to take this opportunity to apologies for lack of information on this.