Hi Ben,
I will get a new DNS server setup for our VPS department. I am not sure why we need to register nameservers from domain registrar when we deal with such large volume of nameservers. I accept our mistake over here. but you should always keep one domain spare for nameservers. Your own nameservers make it quite convenient to move domains from one server to another.
Some of our staff members seem to be upset with your rant, but we have done more than one mistake here and we need to seriously think on those. Hyper-V VPS's were recently introduced, so the learning process is still going on.
I will move this thread back to the Testimonials forum as per your request. I am quite sure that we won't get similar complaint in future.
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