Thread: Service Levels
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Old 02-07-09, 02:43 PM
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MrTWS MrTWS is offline
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Join Date: May 2008
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Hiya greyhound

Sorry to hear that you have had these sort of issues (I myself have not had such problems) but as a helpful suggestion I would probably try again to contact support (or perhaps private message one of the sales team here - maybe James) and see if they can get this resolved for you as soon as possible. I know propagation can take between 24 and 72 hours (even though it can be a lot quicker) - I suppose it just depends on several issues really

Because you have just bought the package (I assume you mean 3 days ago) then you do have a 30 day money back guarantee if you need to use it
Quote:
"and 30 day money back guarantee"
from their main page

But please persevere and have a chat to James, or submit a support ticket
Hope you get it sorted
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