Its actually a good suggestion by solarsystems, but I think this would create a chaos.Instead,WHUK should have a link to the ticket board inorder to save customer's precious time.
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Originally Posted by Rachel
It's probably not a good idea to send an email to a user without their consent.
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Another point as stated by Rachel, is absolutely correct.Sending a chat transcript with customers consent is important.It might be possible that not all people might ask for a chat transcript,so its better to ask the visitor to have the decision to choose if s/he requires the transcript or not.