Quote:
Originally Posted by solarsystems
Couple useful features
1) Being able to open a ticket from chat as then it would make life easier as anything mentioned in the chat would be seen by the admin
2) Make it so it has an option to always email you a chat transcript or link it so at the beging when it asks for name and email address you just press email at the top of the page and it sends it to you and not ask for your email address again.
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Yes, there are chat software's available in the market that are integrated with the ticket system. As far as I know these live chats software's haven't proved to be any good. They only slow down the process and make things difficult for the end user.
Besides, its always a good idea to keep the Live chat and Ticket system separate.
The auto send chat transcript setting is generally disabled as its a users choice to decide if he requires the chat transcript emailed. It's probably not a good idea to send an email to a user without their consent.