Quote:
Originally Posted by solarsystems
Couple useful features
1) Being able to open a ticket from chat as then it would make life easier as anything mentioned in the chat would be seen by the admin
2) Make it so it has an option to always email you a chat transcript or link it so at the beging when it asks for name and email address you just press email at the top of the page and it sends it to you and not ask for your email address again.
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Hi,
Livechat remembers your email address in Firefox if you wish to have the chat transcript to your email address.
You can always copy and paste the chat transcript into the ticket system, as the Livechat system and the support system are two separate pieces of software it would be fairly difficult to do as above.
Hope this has helped
