Quote:
Originally Posted by Julian
Regarding rsync backup service (only for vps I assume?). If I took one of these services then essentially I just have an ftp login (well, more than one) to a backup server elsewhere in your data centre so I setup rsync on my vps to backup to my ftp account on one of your backup servers and it is then up to me to set up rsync as I like in terms of what is backed up and how often? If I do this then is the rsync backup totally separate from your normal weekly backup so essentially, if I chose to rsync the whole server, I have two full backups, one the weekly one-shot backup that you provide as part of the vps package and the other my rsync backup with is taken as a full snapshot on first rsync and then incrementally updated at a frequency of my choosing (e.g. daily)?
|
The Rsync backup space which you purchase would be setup as per your requirements. You can let us know the backup frequency as well as the data/files you wish to backup and we will set it up accordingly. The weekly backup which we maintain is for our security and would be compeltely separate from your rsync backup space. You would effectively have two separate backups of your VPS account. Our rsync backup would be incremental backup.
Quote:
Originally Posted by Julian
Regarding your monitoring of services on a vps, am I safe in assuming that if it is a standard service (e.g. Apache) that fails then, as soon as your support gets the notification, that they will fix it? I'm just trying to make sure that if I go the vps route then the official policy isn't "everything inside the vps is the customer's responsibility". I can see that if some really complex custom web application is being run that your support teams have no idea how to restart then clearly that is up to the customer to debug and fix a crash but on something pretty standard like a SugarCRM setup then what is the situation?
|
The monitoring service which we provide is not a standard feature with the VPS. You can request for the service after your VPS is setup and we won't charge any fees for that. This monitoring service would cover monitoring of all the processes running on your VPS. Apart from coding issue we will fix all the other issues related to your SugarCRM website. We do not provide support for third party software/applications but still we would try to resolve the issue but I won't guarantee that we will fix the third party software issues or bugs completely.
Quote:
Originally Posted by Julian
Your vps plans look really good value but (and I know this sounds a bit cheap!) the extra £5 per month for cPanel adds 40%-ish to the price. The options I see are no panel, add Plex for £24/year or add cPanel for £60/year. With no panel then does one just administer everything via editing appropriate config files, directly accessing traffic logs, etc. or are there any basic GUI tools for common stuff, just not integrated into a comprehensive control panel? If I was to go for a panel then what is there in cPanel that justifies the 2.5x price vs Plex?
|
Cost of Plesk Unlimited Domain License and cPanel control panel is £50 per year. You will get root ssh access with the VPS through which you will be able to manage the VPS. If you are comfortable with ssh access then I'd not suggest you to go for control panel but if you are new to all this then I'd strictly recommend you to opt for one of the control panel. Control Panels make life easy becuase it automates a large number of tasks that allow you to concentrate on productivity rather than server administration.
In case you have any further questions please do not hesitate to post here.