Thanks James. Those are great answers, you've done nothing but raise further my opinions on your capabilities and customer support.
I'm pretty much done now so I'll just ask a couple of follow on questions and one new one at which point I think I'll have the full picture.
Regarding rsync backup service (only for vps I assume?). If I took one of these services then essentially I just have an ftp login (well, more than one) to a backup server elsewhere in your data centre so I setup rsync on my vps to backup to my ftp account on one of your backup servers and it is then up to me to set up rsync as I like in terms of what is backed up and how often? If I do this then is the rsync backup totally separate from your normal weekly backup so essentially, if I chose to rsync the whole server, I have two full backups, one the weekly one-shot backup that you provide as part of the vps package and the other my rsync backup with is taken as a full snapshot on first rsync and then incrementally updated at a frequency of my choosing (e.g. daily)?
Regarding your monitoring of services on a vps, am I safe in assuming that if it is a standard service (e.g. Apache) that fails then, as soon as your support gets the notification, that they will fix it? I'm just trying to make sure that if I go the vps route then the official policy isn't "everything inside the vps is the customer's responsibility". I can see that if some really complex custom web application is being run that your support teams have no idea how to restart then clearly that is up to the customer to debug and fix a crash but on something pretty standard like a SugarCRM setup then what is the situation?
That's it on the clarifications but I do have just one last new question.
Your vps plans look really good value but (and I know this sounds a bit cheap!) the extra £5 per month for cPanel adds 40%-ish to the price. The options I see are no panel, add Plex for £24/year or add cPanel for £60/year. With no panel then does one just administer everything via editing appropriate config files, directly accessing traffic logs, etc. or are there any basic GUI tools for common stuff, just not integrated into a comprehensive control panel? If I was to go for a panel then what is there in cPanel that justifies the 2.5x price vs Plex?
- Julian
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