I have already requested a refund as stated in my previous post. Billing has been back to me asking me to reconsider, but hosting is far too important to take risks with companies that have already proven that they have problems with communications.
An apology would have gone a long way to rectify this, but all I got was excuses. Billing was the first apology I got for the delay and that was only after I requested a refund.
I have now found another
web hosting company offering basically the same
VPS hosting packages so I am signing up with them.
Just waiting for refund, hope it’s faster than signing up.