Yes I've got the ticket reply. It explains about the how burstable RAM works, how SLM works and what Vitruozzo SLM is currently doing, however it does not answer my question.
My SLM is set at 384M soft and 384 hard. This means it limits average memory usage to 384 megabytes and allows using up to 384M. - so where is my burst allocation?
Its clear enough on SWSOFTs own forum at
http://forum.swsoft.com/showthread.php?t=31351
I bought into a package sold as having 1Gb burst and I do not currently have that option on my plan. I know what burst is, I know how it should be used, I know that it should not be relied upon as always being available. I know that you don't want to over subscribe your hardware, but at the end of the day someones dropped a clanger.
You are probably now in the position where you have a number of VPS on a given node with not enough physical memory to correctly allocate using SLM.
So how do you correct this? Your current offer of
- moving to the next plan up at a higher charge
or
- moving to an old node where you do not use the SLM and can give me burst
is not acceptable.
It should be noted that I have specified my VPS at 384 to correctly run my site on a day to day basis. I am not intending to run my site using 1024 burst 24/7. The point is, it was advertised and I have piad out for it on that understanding. It is also a functional requirement as stated above when doing installs etc.