Quote:
Originally Posted by Cassie
However, whatever I pay, if that company boasts 24/7 tech sup as one of its main benefits we, the paying customer, would expect to be able to converse with those tech sup's.
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Let me know what problems you have faced in communicating with our staff. Our Service has never gone down due to language barrier. Grammatical mistakes can never bring your website down.
If a customer knows what he needs and if you think you can wait for 30 - 60 minutes then it is recommended to open a ticket and wait for a reply.
byteme wants all sort of problems to be posted on forums which is next to impossible for our people. Technical people love to work on technical problems only and they never prefer to post on forum as thats not included in their Job Profile.
We never force our staff to do something that they don't like to do. Maybe once or twice they would do so but not on daily basis.