You first brought language into this thread Admin - I was only making the obvious comment that us - your customers - and any new customers looking for hosting - would expect any company with UK in the title to be a UK company and therefore staffed by English Speaking Technicians.
BTW I didn't just pay 19.99 - I have two hostings with you and one of them cost a bit more than that!
However, whatever I pay, if that company boasts 24/7 tech sup as one of its main benefits we, the paying customer, would expect to be able to converse with those tech sup's.
24/7 support is not much good if they can only speak indian (for example).
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