Yep , seems very logical , so I'll discuss this matter with the bank again and will absolutely contact a new one to see their features before creating a new account , I hate to wait a long time to get something I should already have it.
Going to swap to French banks but I fear the same problem will happen with their BLUE CARDS (Les Cartes Bleus) whom are provided by Société Générale.
I'm going to wait another time
Thank you Admin